SHIPPING POLICY
Overview
KHALED and Marwan offers express worldwide shipping
Order rocessing time
The shipping processing time for available items is 24h.
The shipping processing time for preordered items is 3 weeks.
Delivery estimates
DHL EXPRESS: Most of countries: delivery within 5-7 days
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
After placing an order, you will receive an email containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the courier company will aim to dispatch it within 2 business days.
Depending on your location, delivery will normally take 5-7 business days from dispatch.
While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
Customs, Duties and Taxes
Khaled and Marwan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Damages
Khaled and Marwan is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment courier to file a claim. Please save all packaging materials and damaged goods before filing a claim.